A friend of mine’s fridge was dead, It set on fire while she was in bed. I’d already told her to go to TC Hayes, Saying you’ll get a new one in a couple of days. Well she wouldn’t listen, She went to West Bromwich to some catalogue store, That promised speedy delivery plus a whole lot more. Well to cut a long story short they lied Because after a week it still hadn’t arrived So in the end she ended up waiting a full ten days But we did tell her to go to TC Hayes.
Thank you all for your help. Never have I had the pleasure to meet such really nice and pleasant assistants in any shop or store. You were so helpful to me when I was struggling to buy, will not ever go anywhere else. You are the best.
Mr and Mrs O’Dell, Hockley
“My wife and I visited your store last night and purchased a new cooker. This in itself is nothing unusual. However, the service we received most certainly was! We met with your sales person, he guided us to the products that we were interested in, and asked should we care for a coffee while we made our choice. As it was somewhat cold outside we readily accepted this offer.
“I am in the funeral business and know how important customer relations are. Your staff, it has to be said, are outstanding in this field.
Mrs Fairey, Northfield
A long, long story is about to be cut very short! Essentially I have been so impressed with every aspect of T C Hayes I wanted to give praise where it’s due. I meet a large no of people in my work life. I believe you have a good reputation. Most people have heard of you. I will never go anywhere else and continue to sing your praises. I know at least two people who will now visit you after I explained your prices. Keep up the good attitude. It should be the norm not exception.
Ms Gane, Edgbaston
Following my telephone call this afternoon I am writing to compliment and say thank you to the service engineers (and of course the sales staff) for their excellent service. Today the service engineer who called provided this ‘excellent service’, sorted quickly the problem with the hard drive recorder and also explained what to do if it should recur. He explained it in a straightforward manner which I understood, was not patronising and I felt able to ask questions. I felt both confident and comfortable that the problem had been dealt with. Thank you.
R Weston, Halesowen
I wish to thank you for sorting out the problem that I had with the purchase of the Panasonic DVD combo that I ordered in January. It arrived at your premises in April as you predicted. I was informed by your staff of its arrival, and a delivery date was made. The product was delivered, fitted and tuned in on that date. I am very pleased with the product. I wish you continued success for the future.
J and D Wainwright, Northfield
We would like to ‘thank you’ for resolving the issue with the Samsung Galaxy Tablet which is great! “We would also like to say a ‘thank you’ to all of your staff who are always very helpful and have very good product knowledge and provide a good service.” Your staff are a credit to you.
Miss Mason, Quinton
I recently purchased a tumble dryer from your store and I would like to express my gratitude to all your staff for the courteous and efficient manner in which I was assisted. Thanks.
Mr and Mrs Downs, Acocks Green
We are contacting you to congratulate your company on the excellent service and after sales services given. When we first purchased our television we shopped around and found sales staff were limited in their knowledge on what TV had what features.
We visited all the high street shops then after hearing your advertisement visited your company. We found the sales staff very helpful and very knowledgeable on the TV features. Some friends of ours purchased a TV from a well known high street shop and when it went wrong they waited three days for someone to come out to look at it.
We had a problem with our set some years after purchase and contacted your company. We
were told not to worry it was covered by the warranty we purchased and someone would be out
as soon as they could. To our amazement the men were at our door within thirty minutes with another TV on loan whilst they took ours to the workshop for repair. Some friends of ours got married and were furnishing their home. They said they were going to buy a TV instead of renting. We suggested they visit your shop which they did and had their TV installed in next to no time. We told them of the service we had been given and like us they found the prices very favourable but with the extra value of good service.
“We feel your advertisement does not inform people of the excellent service given which is a
very important factor. We would be happy to recommend the service given which we know the
large high street shops are unable to compete with.
“Please accept our thanks and thank your staff for such a wonderful service which does the
Graham Knight, reporter for trade magazine ERT:
One of the most respected reporters in our industry, Graham Knight, visited our store
unannounced, obviously looking for a story. In an article which later appeared in the leading trade magazine ERT, written by him following his visit, he concluded: “Congratulations, you have one of the finest independent electrical businesses I have ever visited.
Mr Bennett, West Bromwich
Could I via this letter offer my profound thanks for the courtesy and help given to my wife and myself on the visit to your shop today.
Mrs Boffey, Birmingham
“Congratulations!! For the wonderful assistance and delivery service we received last Saturday. Our very old freezer decided to die in the early hours of Saturday, tripping all the electrics –
PANIC! Fortunately, my husband had seen the T C Hayes advert on Friday. We were amazed when the new freezer arrived about an hour after arriving home from the store. I’ve been praising this service to family and friends all weekend.
Mrs Chilton, Oldbury
I wish to say thank you for the extremely good service I received from your staff. I called yesterday afternoon to purchase a fridge freezer. The lady was very helpful and at 9am the appliance was delivered, by two men who could not have been more kind.
Mrs Cleeton, Smethwick
I am writing to you to compliment your sales team, office staff, delivery team and electrical fitters for their wonderful service.
Mrs Dalton, Oldbury
I purchased an INDESIT washing machine recently and it was delivered today. I would like to express my thanks to the 2 lads who came, took the old one away, and installed the new one. They were very polite, efficient and took time to explain how the machine works….
Mr Scott, Harborne
I am writing to you to offer my sincere thanks for the wonderful and professional service your company provides.